What currency are the prices do I see in the site?
All prices are in USD European customers might see prices displayed in Euros
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at firstname.lastname@example.org
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days. In rare and extreme cases deliveries might exceed 30-40 days. Please use the tracking code to track shipment.
Please do not panic if there are delays, it's on its way or we shall make full refunds.;- Items can be delayed due to customs checks and peak period ordering such as Christmas, Thanksgiving, Black Friday / Cyber Monday, peak summer or winter vacations as well as spring break. To avoid inconveniences due to delayed shipment, we recommend placing orders a few weeks before planned travels.
We offer international shipping options too - no matter where you are, you can buy from us! Prices can vary due to certain promotions and offers. We have offer faster shipping and handling for an optional fee. Please check your order confirmation.
In case of any queries please do not hesitate to contact the support team via: firstname.lastname@example.org
How do we contact you regarding Press or PR?
Send us an email via the contact form and we'll get back to you as soon as we can.
WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your shopping experience beautiful! Please send us an email to email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.