FAQs

What currency are the prices do I see in the site?
All prices are in USD European customers  might see prices displayed in Euros

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at affordabletravelgear@gmail.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at affordabletravelgear@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days. In rare and  extreme cases deliveries might exceed 30-40 days. Please use the tracking code to track shipment.

Please do not panic if  there are delays, it's on its way or we shall make full refunds.;- Items can be delayed due to customs checks and peak period ordering such as Christmas, Thanksgiving, Black Friday / Cyber Monday, peak summer or winter vacations  as well as spring break. To avoid inconveniences due to  delayed shipment, we recommend placing orders a few weeks before planned travels.

We offer international shipping options too - no matter where you are, you can buy from us! Prices can vary due to certain promotions and offers. We have offer faster shipping and handling for an optional fee. Please check your order confirmation.

 

In case of any queries please  do not hesitate to contact  the support team via: affordabletravelgear@gmail.com

How do we contact you regarding Press or PR?

Send us an email  via the contact form  and we'll get back to you as soon as we can.

 

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome or Apple Safari.



I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your shopping experience beautiful! Please send us an email to affordabletravelgear@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.